Frequently Asked Questions
Everything you need to know about our premium tea blends and gift collections.
Where does New English Teas source its tea leaves?
We source the finest hand-picked tea leaves from sustainable estates in India, Sri Lanka, and East Africa to ensure every cup provides a rich and authentic flavor profile.
Are your tea tins and packaging recyclable?
Yes, our iconic tea tins are made from high-quality steel and are fully recyclable or reusable. We are also transitioning our tea bags to plastic-free, biodegradable materials.
How long will it take for my order to arrive?
Domestic orders are typically processed within 1-2 business days. Shipping usually takes 3-5 business days for standard delivery, while international shipping can take 7-14 business days.
Do you offer wholesale opportunities for retailers?
Absolutely. We partner with gift shops, department stores, and independent retailers worldwide. Please contact our trade team via the wholesale portal for more information.
What is your return policy for food products?
Due to the nature of food products, we can only accept returns if the item is damaged or faulty upon arrival. Please contact our support team within 14 days of receipt to arrange a replacement.
How should I store my tea to maintain freshness?
To keep your tea at its best, store it in a cool, dry place away from direct sunlight and strong odors. Our airtight tins are specifically designed to preserve the tea's aroma and flavor.